Technical support refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product though phone, chat or email.
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It may include assistance in planning, installation, training, troubleshooting, maintenance, upgrading through phone, chat or email.
Order taking is a multi-billion dollar industry and is the most popular inbound telemarketing application there is. Order taking can be used to close the sale for virtually every product and service available today. When choosing an inbound telemarketing company for your order taking, you want a call center that has a low ring time, a low hold time, and a low abandonment rate.
Telemarketing is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call or by converting them to a prospective lead to be submitted to the end client. Event conference and registration.
We have variety of online assistants and they all have different skills. Some are geared more toward scheduling and logistics, while others are focus on web-based services like manning email accounts, doing research or social media or Transcribing voice memos, conference calls and more. We can help you w Any time-consuming or repetitive tasks to free up your day and devote more time and energy to more important tasks.
Web development is a broad term for the work involved in developing a web site for the Internet. Web development can range from developing the simplest static single page of plain text to the most complex web-based internet applications, electronic businesses, and social network services. A more comprehensive list of tasks to which web development commonly refers, may include web design, web content development, client liaison, client-side/server-side scripting, web server and network security configuration, and e-commerce development.
Our offshore staffing services enable you to establish your own team in the Philippines. You hand-pick the employees who will work for you exclusively and full-time from our offices in the Philippines. Your virtual staff in the Philippines are legally employed and managed by our company but they will report to you. You can choose the level of direct control you want over your team. You can manage them directly through email, phone or Skype, or you can use your own dedicated on-site management team. You will also be provided with a accounts manager for day-to-day coordination.
We have an open door policy with all our clients. They are welcome to visit us anytime at any frequency to conduct audit, training or just plain checking. As a matter of fact we encourage such visitations, we want to establish client confidence and also build relationship so we are open. Clients can also do audits anytime they prefer w agents but as far as network infrastructure goes, it has to be duly scheduled so as to avoid any possible service disruptions towards others clients.